Weekend orders will be processed the next business day.
If a part is not in stock and must be ordered from the manufacturer, it usually takes 2-3 days to arrive to us and will be promptly shipped to you. Most of the orders are shipped complete within 2-3 business days. A few of the parts ordered from the manufacturer may take up to 5-6 business days to arrive and will shipped to you immediately.
Depending upon location, ground shipments usually take 2-7 days.
Your order may be shipped Overnight for an additional cost.
Oversized shipments will be additional; you will be contacted prior to shipping for approval.
We cannot guarantee transit times for ground and oversize orders.
Shipping Carrier substitutions may be made at our determination in an attempt to reduce shipping cost to the customer.
We do not ship internationally.
In the unlikely event that a part has been placed on backorder or discontinued, we will do our best to try and find one for you as quickly as possible.
We do not ship COD orders.
Delivery & Damage Disclaimer Please note: body panels, headlamps, and tail lamps do not always travel well during shipping, so there is a chance an item may arrive damaged. You must be present to sign for delivery. Do not refuse the shipment, even if it appears damaged.
If you notice any visible damage to the box, it must be noted with the delivery driver before they leave, and an inspection must be performed at that time. If the product itself is damaged, make sure this is documented on the delivery paperwork — you must still accept and receive the product.
Once you've received the shipment, email me with basic details about the damage. I'll send you the information needed to file a claim.
You will then need to take at least 7 photos of the box damage and the damaged contents. The claim processor will review the claim and either reimburse you for the damaged parts or deny the claim. I am not responsible for losses on damaged products. Subaru of America properly packages all exterior parts for standard shipping to dealerships; however, UPS and USPS often handle packages roughly, and I cannot guarantee the condition of packaging once it leaves my facility.
